Frequently Asked Questions
Find answers to common questions about orders, shipping, and our research products.
General Questions
What does PureLabPeptides offer?
PureLabPeptides supplies research-grade peptides intended for laboratory and scientific research use. We focus on providing consistent and professionally handled products.
Are your products for human consumption?
No. All products sold by PureLabPeptides are strictly for research purposes only and are not intended for human consumption, medical, or personal use.
Who can purchase from your website?
Our products are intended for researchers, laboratories, and professionals. By purchasing, customers agree to use products in compliance with applicable regulations.
Orders & Payments
How do I place an order?
Simply browse our shop, select your products, and proceed through checkout.
What payment methods do you accept?
We offer secure payment options available at checkout. If you need assistance, please contact support after placing your order.
How long do I have to complete payment?
Orders are typically held for a limited time. Please complete payment promptly to secure your order.
Shipping & Delivery
Do you ship within the UK?
Yes, we provide UK-wide shipping with fast and reliable dispatch.
How long does delivery take?
- Processing: 1–2 working days
- Delivery: 1–3 working days after dispatch
Will I receive tracking information?
Yes, tracking details are provided once your order has been dispatched (where applicable).
Is the packaging discreet?
Yes. All orders are shipped in plain, secure packaging with no unnecessary branding.
Returns & Refunds
Can I return my order?
Returns are only accepted under specific conditions such as incorrect or damaged items. Please contact us within 48 hours of delivery.
Are refunds available?
Refunds may be issued for approved cases. Processing times depend on the payment method used.
Product & Quality
Do your products come with COA?
Some products may have Certificate of Analysis (COA) available depending on the batch. Please contact us for details.
How should products be stored?
Products should be stored according to recommended guidelines provided with the product.
Do you guarantee product consistency?
We focus on maintaining consistent handling and sourcing standards to support reliable research use.
Support
How can I contact you?
You can reach us through the website contact page. Our team responds during working hours.
What if there is an issue with my order?
Please contact us with your order number and details, and we will assist you as quickly as possible.
Important Notice
All products sold by PureLabPeptides are intended strictly for research purposes only.